All returns must be in unused condition and returned to the gallery no later than 7 days after receiving the item. All returns on product or original art are FULLY refundable with the exception of shipping costs. Shipping will not be refunded. No returns will be accepted on items that have been personalized.
We will replace any product that has been damaged
during the shipping process if we still have the item in stock. In the
event that the item is no longer available a full refund will be issued
(including shipping charges). If you recieve merchandise that has been
damaged during shipping, please contact the gallery immediately and
keep all of the packaging materials. Please have your order number on
hand.
Layaway items are not returnable or refundable. For more information click
Privacy Policy
SpiderwebArt Gallery, or SpiderwebArt, has created this privacy policy to demonstrate our commitment to the privacy of the users of our websites. This policy describes how and when SpiderwebArt Gallery collects, uses, and shares information when you purchase from our website, contact us, or otherwise use our services.
This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Facebook and Google, which are both used to collect basic data on our site. You can reference their Privacy Policies to learn more.
Personal Information We Collect:
To fulfill your order on SpiderwebArt.com or AmericanBeautiesArt.com, you must provide certain information, which you authorize SpiderwebArt Gallery to collect, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You must also include how you found us, and may choose to provide additional information if you contact us directly or leave a comment on your order.
When you sign up for our email list, the only information we collect is your email address. We do not require any additional information from our customers to sign up for our lists.
Why We Need Your Information and How We Use It:
We rely on a number of legal bases to collect, use, and share your information including:
- As needed to provide our services, such as using information to fulfill an order, to settle disputes, or to provide customer support;
- When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
- If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- As necessary for the purpose of SpiderwebArt Gallery’s legitimate interests, if those interests are not overridden by your rights or interests, such as providing and improving our services. We use your information to provide the services you requested and in the legitimate interest to improve our services.
Information Sharing and Disclosure:
Information about our customers is very important to SpiderwebArt Gallery. We share your information for very limited reasons and in limited circumstances as follows:
- Service Providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If we were to sell or merge our businesss, we may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. SpiderwebArt Gallery may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests (b) enforce our agreements, terms, and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
- Google Analytics. SpiderwebArt Gallery has implemented Demographics and Interest Reports and uses Remarketing with Google Analytics to assist us with our online marketing and research. SpiderwebArt Gallery along with third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and improve our advertising based on your past visits to our website. We are strictly collecting this data to help us better understand our customer base and provide better services to our customers and their needs. If you want to opt-out of Google Analytics data collection, just customize Google Display Network ads using the Ads Settings or using Google Analytics Opt-out Browser Add-on that will instruct the Google Analytics JavaScript not to send any information about the website visit to Google Analytics.
Data Retention:
SpiderwebArt Gallery will retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, SpiderwebArt Gallery may also be required to retain this information to comply with the gallery’s legal and regulatory obligations, to resolve disputes, and to enforce our agreements. SpiderwebArt Gallery generally keeps your data for the following time period: 3 years.
Transfers of Personal Information Outside the EU
SpiderwebArt Gallery may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on AIT, Advanced Internet Technologies–our hosting company, as the legal basis of the transfer. Via our connection to AIT, we use the following security measures to protect your data:
- Industry-standard SSL-encryption to protect data transmissions;
- Safeguards to your personal information from unauthorized access through access control procedures, network firewalls, and physical security measures.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. Spiderwebart Gallery will describe these rights below:
- Access. You may have the right to access and receive a copy of the personal information SpiderwebArt Gallery holds about you by contacting us via the contact information provided below.
- Change, restrict, delete. You may also have rights to change, restrict SpiderwebArt Gallery’s use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) SpiderwebArt Gallery will generally delete your personal information upon request.
- Object. You can object to (i) SpiderwebArt Gallery’s processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from SpiderwebArt Gallery after providing your express consent to receive them. In such cases, SpiderwebArt Gallery will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about SpiderwebArt Gallery’s use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact SpiderwebArt Gallery
For the purposes of EU data protection law, SpiderwebArt Gallery is the data controller of your personal information. If you have any questions or concerns, you may contact the gallery owner, Jean Scrocco at jean@spiderwebart.com or 973-770-8189. Alternatively, you may mail us at:
5 Waterloo Road, Hopatcong, NJ, 07843
Changes to this Privacy Policy
SpiderwebArt Gallery may at any time, without notice to you and in its sole discretion, amend this policy. We do so to keep our Policy as up to date as possible, and to remain complaint with the laws that govern our business. Please review this policy periodically. Your continued use of SpiderwebArt Gallery websites after any such amendments signifies your acceptance thereof.